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Journal of Service Theory and Practice

Journal of Service Theory and Practice


ISSN: 2055-6225

This journal is a Hybrid Open Access journal
Full text online
Content:   |   Latest Issue RSS
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other: Journal News (inc. calls for papers)  |  Sample article  |  Recommend this journal

2017 Impact Factor: 1.395*
5-year Impact Factor (2017): 1.444*

CiteScore 2017: 2.46
CiteScoreTracker 2018: 3.01 (Updated Monthly)



Editorial team

Co-Editors

Associate Professor Chatura Ranaweera
Wilfrid Laurier University, Canada
[email protected]

Professor Marianna Sigala
University of South Australia, Australia
[email protected]

Associate Editor - Africa

Professor Christo Boshoff
University of Stellenbosch, South Africa
[email protected]

Associate Editors - Americas

Professor Eileen Bridges
Kent State University, USA
[email protected]

Dr Werner H. Kunz
University of Massachusetts Boston, USA
[email protected]

Associate Editor - Asia

Professor Jiun-Sheng Chris Lin
National Taiwan University, Taiwan
[email protected]

Associate Editors - Australasia

Dr Jodie Conduit
University of Adelaide, Australia
[email protected]

Dr Laszlo Sajtos
University of Auckland Business School, New Zealand
[email protected]

Associate Editors - Europe

Dr Kristina Heinonen
Hanken School of Economics, Finland
[email protected]

Dr Jonas Holmqvist
Kedge Business School, France
[email protected]

Publisher

Jo Jones
[email protected]

Content Editor

Jenny Chester
[email protected]

Editorial Advisory Board

Professor Mary Jo Bitner, Arizona State University, USA
Professor Michael Brady, Florida State University, USA
Professor Rod Brodie, University of Auckland, New Zealand
Professor J Joseph Cronin, Jr., Ph.D, Florida State University, USA
Professor Bo Edvardsson, Kalstad University, Sweden
Professor Dwayne D Gremler, Bowling Green State University, USA
Professor Christian Grönroos, Hanken School of Economics, Finland
Professor Evert Gummesson, Stockholm University, Sweden
Professor Anders Gustafsson, Karlstad University, Sweden
Professor Charles F Hofacker, Florida State University, USA
Professor Jay Kandampully, Ohio State University, USA
Professor A Parasuraman, University of Miami, USA
Professor Stephen L Vargo, University of Hawaii at Manoa, USA
Professor Jochen Wirtz, National University of Singapore, Singapore

Editorial Review Board

Professor Lerzan Aksoy, Fordham University, USA
Dr Matthew Alexander, University of Strathclyde, UK
Dr Kostas Alexandris, Aristotle University of Thessaloniki, Greece
Dr Levent Altinay, Oxford Brookes University, UK
Dr Pinelopi Athanasopoulou, University of Peloponnese, Greece
Dr Madhumita Banerjee, American University of Sharjah, United Arab Emirates
Professor Sabine Benoit, University of Surrey, UK
Professor Liliana Bove, The University of Melbourne, Australia
Dr Christoph Breidbach, The University of Melbourne, Australia
Professor Kah-Hin Chai, National University of Singapore, Singapore
Dr Jennifer Chandler, California State University, Fullerton, USA
Dr Tom Chen, University of Newcastle, Australia
Dr Arne De Keyser, EDHEC Business School, France
Dr Dahlia El-Manstrly, The University of Edinburgh Business School, UK
Dr Joerg Finsterwalder, University of Canterbury, New Zealand
Dr Tony Garry, University of Otago, New Zealand
Professor Ulrike Gretzel, University of Southern California, USA
Dr Johanna Katariina Gummerus, Hanken School of Economics, Finland
Associate Professor Wafa Hammedi, University of Namur, Belgium
Dr Simon Hazee, University of Liege, Belgium
Associate Professor Elina Jaakkola, University of Turku, Finland
Professor Chanaka Jayawardhena, Hull University Business School, UK
Dr Subhash Jha, Indian Institute of Management, Udaipur, India
Associate Professor Raechel Johns, University of Canberra, Australia
Dr Tim Jones, Memorial University of Newfoundland, Canada
Dr Thanika Devi Juwaheer, University of Mauritius, Mauritius
Professor Sertan Kabadayi, Fordham University, USA
Dr Kalipso Karantinou, Athens University of Economics and Business, Greece
Professor Heikki Karjaluoto, University of Jyväskylä, Finland
Dr Ingo Karpen, RMIT University, Australia
Dr Timothy L Keiningham, St John's University, USA
Dr Hae Joo Kim, Wilfrid Laurier University, Canada
Professor Michael Kleinaltenkamp, Freie Universitat Berlin, Germany
Dr Christian Kowalkowski, Linköping University, Sweden
Professor Riadh Ladhari, Laval University, Canada
Dr Bodo Lang, University of Auckland, New Zealand
Dr Bart Lariviere, University of Ghent, Belgium
Dr Gauri Laud, University of Tasmania, Australia
Dr Cheryl Leo, Murdoch University, Australia
Dr Zhenfeng Ma, Wilfrid Laurier University, Canada
Dr Rita di Mascio, University of New South Wales, Australia
Dr Cristina Mele, University of Naples Federico, Italy
Dr Jeff Meyer, Bowling Green State University, USA
Dr Angelos Pantouvakis, University of Piraeus, Greece
Dr Ram Mohan Pisharodi, Oakland University, USA
Dr Emmanuella Plakoyiannaki, Leeds University, UK
Dr Carolin Plewa, University of Adelaide, Australia
Professor Francesco Polese, University of Salerno, Italy
Professor Maria Francesca Renzi, University of Rome III, Italy
Professor Dawna L. Rhoades, Embry-Riddle Aeronautical University, USA
Dr Nichola Robertson, Deakin University, Australia
Dr Arielle Rogers, Human Resources Research Organization, USA
Professor Mark S Rosenbaum, University of South Carolina, USA
Dr Sanjit Roy, University of Western Australia, Australia
Professor Rebekah Russell-Bennett, Queensland University of Technology, Australia
Professor Piyush Sharma, Curtin University, Australia
Dr Phyra Sok, Monash University, Australia
Professor Jill Sweeney, University of Western Australia, Australia
Dr Sven Tuzovic, Queensland University of Technology, Australia
Professor Allard C R van Riel, Radboud University, Netherlands
Dr Yves Van Vaerenbergh, University of Leuven, Belgium
Professor Cleopatra A Veloutsou, University of Glasgow, UK
Dr Katrien Verleye, Center for Service Intelligence, Ghent University, Belgium
Associate Professor Catharina von Koskull, Hanken School, Finland
Dr Kai Yu Wang, Univeristy of Brock, Canada
Prof Dr Martin Wetzels, Maastricht University, Netherlands
Dr Sarah Wilner, Wilfrid Laurier University, Canada
Dr Kristina Wittkowski, Aalto University School of Business, Finland
Dr Amy Wong, GlobalNxt University, Malaysia
Dr Weiling Zhuang, Eastern Kentucky University, USA




* 2017 Journal Citation Reports® (Thomson Reuters, 2018)