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Effective Knowledge Work: Answers to the Management Challenges of the 21st Century

Effective Knowledge Work: Answers to the Management Challenges of the 21st Century.


Klaus North, RheinMain University, Wiesbaden Business School, Germany
Stefan Gueldenberg, University of Lichtenstein, Vaduz, Lichtenstein


According to Peter Drucker the most important challenge of management in the 21st century will be to increase knowledge worker productivity substantially.

This book presents tried and tested methods, and concrete suggestions to analyse and design effective knowledge work. Each topic is accompanied by a self diagnosis allowing the reader to assess their own situation. The authors include case studies to provide inspiration as to the 'next practices' for shaping the future of knowledge work.

Amongst others, the book addresses the following questions:

  • What is knowledge work?
  • What are strategies and methods for increasing productivity, quality, effectiveness and value of knowledge work?
  • Can knowledge workers be managed, and if yes, how?
  • How should ICT support be selected and utilised to best effect?
  • What are adequate methods for measuring performance of knowledge workers?


This book bridges the gap between research and practice, presenting the current state of management concepts and research on knowledge work, and providing many best practice examples, and will appeal to management educators, students, trainers, HR professionals, consultants, and knowledge workers themselves.

Reviews and Testimonials

Peter Drucker identified the need to increase knowledge-worker productivity as the most important management challenge of the 21st century. With a compelling blend of theory and practical advice, Klaus North and Stefan Gueldenberg have given us a much-needed road map to begin meeting that challenge.  Rick Wartzman, Executive Director of the Drucker Institute at Claremont Graduate University and columnist for Bloomberg Businessweek

Can knowledge workers be managed? This is one of the central questions in the book, and one that continues to interest scholars and managers alike. The authors convincingly argue it can, - given the right context and systems. This is a wonderful book containing a valuable collection of ideas, tools, and approaches for those who would like to make the most out of knowledge-intensive work.  Georg von Krogh, PhD, Professor of Strategic Management and Innovation Department of Management, Technology, and Economics ETH Zurich

To compete in today's globalized world, an organization's capacity to connect human minds and to harvest high performance of its talents is key. But how can we tap the full potential of human knowledge, creativity and innovation in our organizations? Based on an excellent combination of scientific reflection and practical insights, Klaus North and Stefan Gueldenberg develop a helpful framework that provides concrete suggestions to analyze and design effective knowledge work.  Prof. Gilbert Probst, Managing Director, Leadership Office & Academic Affairs, World Economic Forum

Book Information

ISBN Print: 9781780521442
Publication Date: 24 October 2011
Format print: Hardback
Imprint: Emerald Group Publishing Limited
Page count: 248
Dimensions: 160 x 240
Primary BIC code: KJMV3
Primary BISAC code: BUS098000
LCC code: HD28-70
Audience: Professional & Vocational

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