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User behaviour – what the librarian should know

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References

ALA (2010), , American Library Association [accessed 22 June 2011].

Connaway, L.S. and Dickey, T.J. (2010), , OCLC Research [accessed 22 June 2011].

Elsevier (2011), "How is user behaviour at your library changing?", Elsevier Library Connect, available at: [accessed 22 June 2011].

Mohamed, K.A. and Hassan, A. (2008), "", Program: electronic library and information systems, Vol. 42 No. 4, pp. 418-435.

Nicholas, D., Clark, D. and Rowlands, I. (2010), "Unique perspectives on user behaviour for multimedia content: Europeana case study", paper presented to Online Information 2010, 30 November to 2 December, London, UK, published in Conference Proceedings in association with Information World Review.

Radford, M.L. and Connaway, L.S. (2008), Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-user, and Librarian Perspectives: IMLS Final Pperformance Report, Report on Grant LG-06-05-0109-05, to Institute of Museum and Library Services, Washington, D.C. Dublin, Ohio: OCLC Online Computer Library Center, available at: [accessed 28 June 2011].

Schonfeld, R.C. and Housewright, R. (2010), Faculty Survey 2009: Key Strategic Insights for Libraries, Publishers, and Societies, Ithaka S+R, available at: http://www.ithaka.org/ithaka-s-r/research/faculty-surveys-2000-2009/Faculty Study 2009.pdf [accessed 28 June 2011].

Springer (2010), "Changing online user behaviour – what do we know so far?", Society Zone, Issue 12, Summer, available at: [accessed 27 June 2011].

UKeiG (2010), "Mining information-seeking behaviour data to enhance library services", eLucidate, Vol. 7 No. 3, June, UKeiG, available at: [accessed 22 June 2011].

Zhang, L., Ye, P. and Liu, Q. (2011), "", Program: electronic library and information systems, Vol. 45 No. 1, pp .67-77.